Refund Policy
At solivaraent, we stand behind the quality of our financial analysis education programs. This comprehensive refund policy outlines our commitment to student satisfaction while maintaining the integrity of our educational offerings. We believe in transparent communication about refund eligibility, processes, and timelines.
Refund Eligibility Criteria
Course Withdrawal Period
Students may request a full refund within 14 days of course enrollment, provided they have accessed less than 25% of the course materials and have not downloaded any supplementary resources.
Technical Issues
If persistent technical problems prevent course access for more than 72 hours, and our support team cannot resolve the issue, you may be eligible for a full or partial refund depending on course completion.
Medical Circumstances
We understand that unexpected medical situations can interfere with studies. With appropriate documentation, we offer compassionate refund consideration on a case-by-case basis.
Course Cancellation
If solivaraent cancels or significantly modifies a course before completion, all enrolled students receive full refunds within 10 business days, regardless of their progress in the program.
Refund Process Timeline
Submit Refund Request
Contact our support team at help@solivaraent.com with your course details, reason for refund, and any supporting documentation. Include your enrollment confirmation number.
Initial Review (3-5 Business Days)
Our team reviews your request against eligibility criteria and may contact you for additional information or clarification about your circumstances.
Decision Notification (7-10 Business Days)
You'll receive written notification of our decision via email, including detailed explanation and next steps if your refund is approved.
Refund Processing (5-15 Business Days)
Approved refunds are processed back to your original payment method. Processing time varies by payment provider and may take longer for international transactions.
Important Considerations
Refund requests submitted after accessing more than 50% of course content, downloading certification materials, or completing practical assignments may not qualify for full refunds. Partial refunds may be available based on individual circumstances and course completion percentage.
Specific Refund Scenarios
Bundle Course Purchases
For course bundles, refunds are calculated based on individual course values. If you've completed one course in a three-course bundle, the refund amount reflects the remaining unused courses minus any bundle discount applied.
Subscription-Based Learning
Monthly subscriptions can be cancelled anytime with refunds prorated to the unused portion of the current billing period. Annual subscriptions follow our standard 14-day full refund policy.
Group Enrollments
Corporate or group enrollments have separate refund terms outlined in individual agreements. Contact our business team for specific group refund policies and procedures.
International Students
International refunds may take additional processing time due to banking regulations and currency conversion requirements. Exchange rate fluctuations may affect final refund amounts.
Payment Method Considerations
Credit card refunds typically process within 5-10 business days but may take up to one billing cycle to appear on your statement. PayPal refunds usually process within 3-5 business days. Bank transfer refunds require 7-15 business days and may incur additional processing fees depending on your financial institution.
For payments made through third-party platforms or educational financing companies, refund processing follows their respective policies and timelines. We work closely with these partners but cannot control their specific processing procedures.
Non-Refundable Items
Certain items and services are not eligible for refunds under any circumstances. This includes completed certification fees, printed materials that have been shipped, one-on-one consultation sessions that have occurred, and access to exclusive webinars or live sessions that have already taken place.
Administrative fees, payment processing charges, and shipping costs are also non-refundable. These fees help us maintain our platform and provide ongoing support to all students.
Questions About Refunds?
Our support team is here to help you understand our refund policy and guide you through the process if needed.